Excellent Equipment Poor Documentation Apr 20, 2016

Would have rated this system 5 stars across the board, but the equipment manuals were poorly written. Equipment: Impressed with the quality of manufacturing, and the quietness of both outdoor and indoor units. Manuals: 1. Outdoor unit manual was acceptable, but lacked some clarity for installation options. 2. Indoor unit manual was terrible. Instructions to open the unit for installation access were incorrect. Lost several hours of time "reverse engineering" the unit to... more

Poor Product Support Oct 21, 2016

See wrap up area.

Good Match For Replacement Jul 23, 2016

Dimensions all matched and lined up with previous ductwork. Made installation fairly easy.

Wow! The Room Is Cool (and It Also Heats)! Oct 25, 2016

The addition of a sewing/craft room created a problem. How to heat and cool the room without destroying the home. The Mitsubishi Mini Split is flawless! The product is well designed in both looks and operation. The detailed installation instructions made the job fun. The results - a very happy, cool wife. The assistance from eComfort during the purchase and throughout the installation made the job an enjoyable "task"!

Executive Director Sep 20, 2016

My business has been using this brand of fan for years. After ten years we finally had one that was starting to go out. Finding the brand of fan was easy with eComfort. I actually called and got an answer right away and was not on hold for very long. We originally bought the wrong size, but returning the fan was a very easy process. I am very happy I stumbled across this site.